How do I set up team notifications?

Our notifications help keep you and your team members up to date with alerts and important client updates.

Notifications are grouped into 5 categories:

  • Appointments: When a new appointment is booked, when existing appointments are edited, confirmed, started, rescheduled or cancelled, or when a client has arrived or doesn’t show up.
  • Reviews: When a client leaves a review.
  • Tips: When a client leaves a tip.
  • Online sales: When a client purchases a voucher, membership or product.
  • Stock: When a product is low in stock, or a stock order or transfer is expected or received. 

You can click on each category to easily see and manage your notifications, which are displayed with the latest updates first.

Push notifications

Individual team notifications are managed and set up by each team member. If they have login access or their own Fresha account set up, they’ll have access to team notifications. Click here to create user logins and set permissions for your team members.

To set up push notifications on your phone:

  1. Click on the Bell, and go to Settings.
  2. Select Device notification settings to leave Fresha and go to your phone's settings.
  3. Tap Notifications and use the sliding scale enable.png to enable Allow Notifications.
  4. Once your notifications have been switched on, you'll be notified about any new bookings or changes to existing ones - even when you're not using the app! 

PRO TIP:  Your user permissions determine whether your team will receive notifications about changes to other team member’s appointments. By default, they'll get notifications for their own appointments, but they need Access to other team calendars or Access all locations enabled for notifications about other team members.

In-app notifications

To choose which types of notifications you’d like to receive: 

  1. Click on the avatar icon and select Workspaces

  2. Click Manage next to the relevant workspace you wish to be notified about.

  3. In the new page click Manage next to Workspace notifications.

  4. Choose whether you’d like to be notified about appointments booked with all team members or just you.

  5. Click on All locations to select which of your locations you’d like your notification setting to apply to.
  6. Tick the box next to the types of notifications you’d like to receive.
  7. Once you’ve finished making your changes, click Save.

NOTE: Notifications are not sent to the team member making the change. For example, as a receptionist, I can change the status of an appointment from Arrived to Started but I will not get the notification, everyone who is linked to that appointment will.    

Email notifications

You can choose which emails receive notifications and decide whether the service provider who received the online booking receives email notifications or not.

To do this:

  1. Go to Business settings and select Online booking.
  2. Scroll down to Online booking activity emails.
  3. Choose whether to send an email to the team member who has been booked and/or to send to specific email addresses. Enter multiple addresses by separating them with commas.
  4. Once you’ve finished making your changes, click Save.

PRO TIP: Separate emails using a comma to add multiple emails for online booking notifications.

NOTE:  Email notifications are only sent when an appointment is booked online. If the client replies to this email, their reply will go to the Contact email added under Locations.

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