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How do I set up staff notifications?

Our staff notifications help keep you and your staff members up to date with alerts whenever: 

  • A new appointment has been booked
  • A voucher has been purchased
  • An appointment has been rescheduled 
  • An appointment has been cancelled
  • A change has been made to an existing appointment 
  • A client has not shown up 
  • An appointment has been confirmed 
  • A client has arrived 
  • An appointment has started 
  • A tip has been received

Push notifications

Individual staff notifications are managed and set up by each staff member. If they have login access or their own Fresha account set up, they’ll have access to staff notifications. Click here to create user logins and set permissions for your staff members.

To set up push notifications on your phone:

  1. Click on the Bell notification.png, and go to Settings settings.png.
  2. Select Device notification settings to leave Fresha and go to your phone's settings.
  3. Tap Notifications and use the sliding scale enable.png to enable Allow Notifications.

Once your notifications have been switched on, you'll be notified about any new bookings or changes to existing ones - even when you're not using the app! 

PRO TIP:  Your user permissions determine whether staff will receive notifications about changes to other staff member’s appointments. By default, they'll get notifications for their own appointments, but they need Access to other staff calendars or Access all locations enabled for notifications about other staff.


In-app notifications

To choose which types of notifications you’d like to receive: 

  1. Click on more.png and go to My profile (or tap on your profile picture). 
  2. Select My notification settings and decide whether you’d like to be notified about appointments booked with all staff or just you.
  3. Select the blue tick blue_tick.png next to the types of notifications you’d like to receive.
  4. Click on All locations to select which of your locations you’d like your notification setting to apply to.
  5. Once you’ve finished making your changes, click Save.

NOTE: Notifications are not sent to the staff member making the change. For example, as a receptionist, I can change the status of an appointment from Arrived to Started but I will not get the notification, everyone who is linked to that appointment will.    


Email notifications

You can choose which email addresses receive notifications and decide whether the service provider who received the online booking receives an email notification or not.

To do this:

  1. Go to Online bookings and click on Settings settings.png.
  2. Choose whether to send an email to the staff member who has been booked and/or to send to Specific Email Addresses.
  3. Once you’ve finished making your changes, click Save.

PRO TIP: Separate emails using a comma to add multiple emails for online booking notifications.

NOTE:  Email notifications are only sent when an appointment is booked online. If the client replies to this email, their reply will go to the Contact email added under Locations.

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