{[{name}]}

{[{description}]}

Update your account password and social logins

Keep your account safe by regularly updating your account password. Learn how to change and reset your password or connect your social logins. 

This guide covers:

Getting started 

 To update your account password, you’ll need access to:

  • The email address used to register with Fresha. 

Changing your existing password 

To change the password for your personal account:

  1. Click on your Avatar and select Settings.
  2. Scroll down to Security
  3. Click on Change password.
  4. Enter the following information:
    - Current password
    - New password 
    - Verify password
  5. Click Change password.

After changing your password, you’ll be logged out of your account. Log back in, using the new password going forward.

Resetting your password

To reset your password, you must be logged out and have access to the email address registered to your Fresha account. 

To reset your password:

  1. Open the Fresha login page.
  2. Enter the email address registered to your personal account and click Continue.
  3. Select Forgot password and then Reset password.
  4. A secure link to reset the password will be sent to your registered email address.
  5. From the email, select Change password.
  6. Enter the following information:
    - New password 
    - Repeat password
  7. Click Update password.

TOP TIP: Use a password generator to create a strong password and protect your account. 

Connecting social logins

To log into your account faster, connect to your Facebook, Google or Apple logins. 

To connect your social logins:

  1. Click on your Avatar and select Settings.
  2. Scroll down to Security.
  3. Under Social logins click on Connect next to the Facebook, Google, or Apple account you want to link.
  4. Confirm the login details for your chosen account.

Once confirmed, you'll see an on-screen update confirming your account has been successfully connected.

FAQs

Q. Why am I asked to create a new account when I already have an existing one?
If you're prompted to create an account, it means there's no account linked to that email. To access your existing account and its data, always use the email you provided during registration when logging in.


Q. How can I change my email?
To change your login email, click on your avatar icon and select Settings. Under Contact details, select Edit and update your email address. 


Q. Can I log into more than one Fresha account at the same time?
You can only log into one account at a time. If you work with multiple businesses, you will need to log out of one account and into another


Q. What should I do if I don’t receive the link to reset my password?
If you can't find the reset password email, check the junk or spam folders of your registered email address. If it's not there, resend the reset link.


Q. What should I do if the reset password link is not working?
The reset password link is valid for 7 days. If it expires, you'll need to request a new one. If you're a team member without an account, contact the business owner for a new email invite.


Q. How can I access my account if I've lost access to my email?
You can still access your account with an inactive email address as long as you have your password.  If you've lost access to your email and can't remember your password, reach out to us via our Contact us form.


Q. How do I reset my Fresha account password if I originally signed up using Google, Facebook, or Apple?
If you created your account using Facebook, Google, or Apple, you won't have a Fresha password. You can easily set one by following the reset password steps anytime.


Q. What steps should I take if I share my login details or lose my phone?
If you lost your phone or shared your login details, log out and reset your password. This will log you out from all devices, and you'll use the new password to log in from now on.

For security reasons, we do not recommend sharing your login details with anyone. You can send them an invitation link to set up their own password.


Q. Why am I not being provided with the option to set up a new password?
Before clicking on the Change password link in the reset password email to create a new password, please ensure that you are logged out. Otherwise, you will be automatically logged into your account and won't have the opportunity to set up a new password.

Was this article helpful?

Can’t find your answer?

Get in touch and we’ll get back to you as soon as we can.

Contact us