Once you’ve signed up for Fresha, you’ll want to start taking advantage of all of the amazing features that come with it.
Every feature included in Fresha has been designed to help simplify the day-to-day running of your business. Making sure you’re set up in the right way could instantly increase your bookings and start growing your sales!
Follow the guidelines below to get your business set up with Fresha:
- Add your team, working hours and services
- Manage your commissions, permissions, and client notifications
- Manage your calendar
Add team members
Before you do anything else, you’ll need to add your team members. Once added, you can start assigning team members to your services, set up their permissions, and begin taking bookings online.
Add working hours
Before you can start using the calendar and online bookings, you’ll need to set your team's working hours. Allocating team working hours and scheduling their availability means you can stay on top of your calendar, and your clients know when they can book your services. Please note, if you do not have any ongoing working hours and availability, your Marketplace profile will appear offline.
Add resources and rooms (if applicable)
Some of the services you provide may require a specific machine or room, and you'll want to make sure that your resources never get double booked. Add your resources and rooms and start assigning them to your services to prevent double booking.
Add services and allocate them to team members
Once you’ve added your team members, you can start creating your service list with different pricing options using our advanced pricing features. You’ll need to allocate services to your team members and enable online bookings to allow your clients to book your services online.
Every country and state has its own requirements for recording taxes and you’ll want to set this up before you start processing your payments. We’ll automatically calculate the tax contribution for each invoice you raise based on your personal settings.
Add products that are available to buy from your location(s) or used alongside your services and start managing your inventory and stock levels for easy ordering, tracking, and selling.
Create deal types
By creating deal types in advance, you can easily apply them to your products and services when you checkout and keep track of their success rate in your reports.
Add processing time
Some services may require processing time if a client is attending their appointment but doesn't require a team member's attention. Adding processing time to your services will allow team members to take on more appointments and optimise your bookings.
Import your client list into Fresha
Importing your client list into Fresha is the easiest way to transfer all of the data you need to start scheduling appointments for clients who have booked with you before.
Manage your commissions, permissions, and client notifications
Apply team member commissions
Calculating team member commissions by hand can get complicated, so setting these in advance can save you time when working out their additional pay at the end of each month.
Create user logins and permissions
As the account owner, you can enable and control login access for your team members. When adding team members, you can set their permissions based on the level of access you’d like them to have. Once your user permissions have been set, you can define what each of the permission levels gives them access to.
Manage automated client notifications
Notifications help you stay in touch with your clients and keep them updated about their appointments via email, text message and push notifications in the Fresha app. Set up client notifications before you start taking appointments and you could reduce client no-shows by up to 30%!
Enable online bookings
Online bookings play an essential role in increasing your bookings and connecting you with your clients. Over 52% of appointments made online are booked outside of regular working hours. By staying open online 24/7, you can help grow your business by giving your clients complete flexibility when booking.
Manage your calendar
Create an appointment
Once you’ve created your services and set your teams working hours and availability, you can start adding appointments to your calendar. You can do this by clicking anywhere on your calendar or clicking Add and selecting New Appointment.
Raise an invoice
Once an appointment has been completed, you'll need to be able to generate an invoice for your clients. By checking out your appointments and raising invoices, you can stay up-to-date with your business’s performance by tracking your sales, payments, commissions, inventory, tips, and taxes.
Process a payment
Our fully integrated payment processing solution lets clients pay for their appointments through text messages and securely stores their information in your client database for quick and easy checkouts on future appointments. We charge a low-rate fee per transaction processed with our payment processing solution, and with built-in client no-show and late cancellation protection, you can be sure your time and business are always protected.
Sell products and vouchers on their own
If a client would like to purchase a product or voucher without receiving any services, you don't need to create an appointment on your calendar. Instead, you’ll just need to create a new sale.
Block time and add breaks
When you have regularly scheduled breaks, like team member lunches, you can apply split shifts or blocked time directly to your team's working hours or in your calendar. These breaks will be added in automatically and can be adjusted for any day of the week.
Manage client no-shows and late cancellations
Say goodbye to client no-shows and late cancellations by charging clients a fee when they cancel late or don’t show up. Our advanced protection features require clients to secure their appointments with a payment card and can reduce client no-shows and late cancellations by as much as 89%, saving you time and money by ensuring your appointment slots don’t go to waste.
Whether you're tracking sales, measuring your team's performance, or monitoring your product and stock levels, Fresha offers a wide range of reporting tools designed to help you understand how well your business is performing.