Frequently Asked Questions

We get these questions all the time, so we thought it would be a good idea to put them all in one place. This guide will provide answers to the following questions:

  1. How do I get started?
  2. Why is Fresha free?
  3. How secure is my data?
  4. Is there an Android or iOS App?
  5. Do you have phone support?
  6. What hardware is required?
  7. Can I use my barcode scanner?
  8. Is Fresha available in other languages?
  9. Can I use Fresha in offline mode?
  10. Changes, updates and new features - How will I be notified?

1. How do I get started?

We've put a lot of time and effort into making Fresha super simple and easy to use so you can spend more time and energy working with your clients, rather than figuring out how your account works.  

1. To get started, go to Fresha.com and select Sign Up:


2. You'll be prompted to enter your Login Details and basic Business Details. You can come back to edit these anytime under Setup > Company Details.

3. Next, you'll be given the option to add your working hours. If you're not sure about these yet, you can update them later under the Staff > Working Hours tab on the left-hand side in the main menu bar.

4. Now you've created your account, you'll notice a demo staff member called Wendy and two demo appointments. Take your time to explore and make tests with your demo clients Jane and John Doe. 

5. When you're ready to get started, click here to help you with setting up your account basics. 

2. Why is Fresha free? 

Right now, we're giving away free-forever Fresha accounts to all businesses that sign up. We can do this because we are backed by some incredible investors who believe in our vision.

Fresha will not be free for everyone, and we do have paid features that we are now available in select countries, but they are entirely optional. All the features you have enabled with Fresha and still more to come, you'll never have to pay for. Additional add on features as part of Fresha Plus are optional. 

It's our way of saying "thank you" for your support, ideas, and feedback as we develop newly requested features. In exchange, we hope you'll help us spread the word within the beauty and wellness community that we're here to revolutionize the industry!

3. How secure is my data?

At Fresha, we take security very seriously. Your data is your data (not ours) and it will not be shared with anyone or any third parties. We use the same secure networks as Etsy, Uber and Amazon so Fresha is as secure and stable as possible. All user data is securely backed-up every 5 minutes in Fresha's encrypted cloud database, our system uses SSL security, and our hardware has top of the range firewalls.

Additionally, you can export all of your reports, appointments and client data at any moment:

1. From the main menu, go to Analytics > Reports 

2. Search for your report of interest

3. Select Export from the top right-hand corner then PDF, Excel or CSV

4. Your report will then automatically download


4. Is there an Android or iOS App?

Yes, there is. 

Download it directly from the App Store and Google Play

Learn more about it here.

5. Do you have phone support?

Here at Fresha, we are proud to provide free, unlimited support via email for all our customers and do our best to respond to every email within 24 hours. We never outsource our support overseas or employ unqualified staff, so you can be sure that your email will be answered by a knowledgeable Fresha specialist, every time.

We have a consultant online, every Sunday - Friday, 7am-7pm GMT, including weekends and holidays. Email us directly at hello@fresha.com and we'll get back to you as quickly as possible. 

Why do we limit support to online communication?

As a free service, keeping support online allows us to keep our costs low while maintaining a feature-rich and an ever-improving product with amazing technical support. By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate.

Plus, we’ve found that online support lets us provide a great experience for our product. Through online support, we’re able to automatically gather technical info for research and troubleshooting purposes. It also allows us to link to (and rapidly improve) our online educational resources so you can get the most out of Fresha. In short, we may not be available by phone, but we’re ready and waiting for your email.

We do love hearing from you so if you cannot find what you are looking for within the Knowledge Base, have some fresh ideas for Fresha or you simply want to say hello, please email us at hello@fresha.com or via our Facebook page. 


7. What hardware is required?

Fresha is cloud based so you can log into your account from any device, anytime, anywhere. We do not have any special hardware requirements and as a result, Fresha will work with any hardware that is compatible with your device.

Usually your till or cash drawer will connect to the printer and the printer connects to the computer. When a receipt is sent to print, the till pops open.

We recommend you ask your hardware providers to set up your printer for you and adjust printer settings to match the printer margins/paper size. You can also remove the headers and footers so the receipts are more condensed.

TIP: Since Fresha has the option to send receipts via email so you could go paperless by emailing receipts. It may also be easy to use a simple lockable cash box instead of a connected till. 

8. Can I use my barcode scanner?

As long as the scanner is compatible with your computer, it'll work with Fresha. Barcode scanners are usually simple to configure as plug-and-play USB devices. In order to associate products with their barcode:

1. Go to Inventory > New Product or edit an existing product

2. Add the SKU and Barcode numbers into the allocated windows

3. Select Save

Whenever you are about to sell a product, you can click use the search bar to type the SKU or barcode number. If you use your barcode scanner, the code should populate automatically and locate your products. 

9. Is Fresha available in other languages?

Fresha is available in 20 languages! Here you can manage your language settings.

10. Can I use Fresha in offline mode?

Fresha is completely online, meaning you can access your calendar from any device, anytime.

We plan on adding some offline features in the future, like the ability to check out and add appointments without an internet connection, but we recommend users are online as much as possible to facilitate the live online bookings which clients love!

TIP: Fresha is text-based so it uses very little data on mobile devices.

11. Changes, updates & new features - How will I be notified?

Any time we release something super important, you'll be notified through the bell icon in the top right-hand corner. At Fresha, we are forever working on making improvements and adding your requested features so you'll find new features are usually released every 2 - 3 weeks. 

We'll also send out e-shots on a quarterly base regarding exciting features and news updates. 



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