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How do I optimise online bookings?

Offer clients time slots that work best for your business day-to-day. Minimise idle gaps in your calendar and maximise your team's efficiency with next to no effort.

Discover the three ways you can manage the time slots clients can book online: 

Eliminate calendar gaps

Create back-to-back appointments in your calendar by completely eliminating calendar gaps. Online booking slots will be based on your current appointments, scheduled breaks and block time to fit perfectly with your team's schedules. 

How to eliminate calendar gaps:

  1. Go to Online booking, located under Business settings.
  2. From the Optimise online bookings options, select Eliminate calendar gaps.
  3. Choose whether you would like to include time slots At the start and end of the day, At the start of the day or At the end of the day.   
  4. Click Save

How eliminating calendar gaps works

By choosing to Eliminate calendar gaps, your online booking slots will be optimised to only show clients the below availability: 

  • Appointment times before or after the team member’s appointments, scheduled breaks and block time.
  • Depending on the option selected, appointment times that are either: 
    • At the start and end of the team member’s working hours.
    • At the start of the team member’s working hours.
    • At the end of the team member’s working hours.

If the team member’s calendar is completely clear for the day, all time slots will show as available for clients based on the Time slot intervals you have set.

NOTE: For parallel package appointments, time slots will be optimised based on the longest service duration within the appointment and at times when at least two team members are available to perform the services.

E.g. For a calendar set to Eliminate calendar gaps and include time slots at the start and end of the day: If a team member has an appointment, blocked time or a break scheduled as follows, clients will only see the following appointment slots available when booking online: 

 

Screenshot 2023-07-27 at 18.11.44.png       EliminateApp_final.png


Reduce calendar gaps 

Reducing calendar gaps is a great option to optimise online bookings to suit your team’s schedules while still offering clients additional options that won’t create small and awkward gaps in your calendar. 

How to reduce calendar gaps:

  1. Go to Online booking, located under Business settings.
  2. From the Optimise online bookings options, select Reduce calendar gaps
  3. Click Save

Screenshot 2023-07-27 at 15.56.08.png

How reduced calendar gaps work

By choosing to Reduce calendar gaps, your online booking slots will be optimised to show clients the below availability: 

  • Appointment times at the start or before the end of the team member’s working hours.
  • Appointment times before or after the team member’s appointments, scheduled breaks and block time.
  • Additional time slots that are at least one hour before or after any existing bookings, blocked time and shifts. These slots will also be based on your Time slot intervals.

If the team member’s calendar is completely clear for the day, all time slots will show as available for clients based on the Time slot intervals you have set.

NOTE: Reduce calendar gaps work the same for all appointment types including packages, parallel packages, sequence packages and multi-service packages.

E.g. For a calendar set to Reduced calendar gaps with a 1 hour Time slot interval: If a team member has an appointment, blocked time or a break scheduled as follows, a client booking a 30 minute appointment will only see the following slots available when booking online: 

Screenshot 2023-07-27 at 18.11.44.png       ReducedApp_final.png


Regular time slots 

Setting up Regular time slots will show your clients every available time slot in your calendar throughout the whole working day, based on your selected Time slot interval  

How to set regular time slots:

  1. Go to Online booking, located under Business settings.
  2. From the Optimise online bookings options, select Regular time slots.
  3. Scroll up to Online booking availability and set your Time slot interval. This is the duration between each available appointment slot, e.g. 30 minutes.
  4. Click Save.

Regular_Final.png

How regular time slots work

Regular time slots won’t optimise your calendar, meaning clients can select any available appointment time in your team member’s working day. 

Appointment time slots during scheduled breaks, block time or out-of-working hours will not show for clients booking online. 

E.g. For a calendar set to Regular time slots with a 1 hour Time slot interval: If a team member has an appointment, blocked time or a break scheduled as follows, a client booking a 30 minute appointment will only see the following slots available when booking online: 

Screenshot 2023-07-27 at 18.11.44.png       RegularApp_final.png

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