Printing receipts from a card terminal

Need to keep card terminal transaction receipts? We’ll talk you through re-printing shopper and merchant receipts for specific transactions made with your card terminal. 

In this guide, we’ll cover: 

Fresha card terminals overview 

Fresha card terminals are a quick and easy payment method which allows you to accept in-store payments from clients who can choose to pay in a range of ways. These portable devices are fully integrated with your business account, making checking out a streamlined process.

Once you’ve taken payment from a client using a card terminal, you can generate and print a receipt. Occasionally, you might want to re-print receipts for your records or as a client invoice.

Getting started 

To re-print receipts from your card terminal, you’ll need to ensure your terminal has enough receipt paper and that you have the correct PIN code. There are two types of receipts you can print from your card terminal: 

  • Shopper receipt - This is the receipt that you provide to your client.
  • Merchant receipt - This is the receipt that you keep as a business.

How to print a receipt using a Fresha S1 card terminal

  1. From the main screen, tap Transactions.

  2. Enter PIN 3773.

  3. Select the transaction that you want to reprint a receipt for.

  4. Tap on the printer icon.

How to print a receipt using a V400m card terminal

  1. On your card terminal, access the Admin menu using the PIN code 5358 followed by the green circle button. 

  2. Select Transactions.

  3. Select the transaction that you want to reprint a receipt for.

  4. Click Receipts and select the receipt you want to print: Shopper receipt or Merchant receipt.

  5. Click Print.

  6. Select Cancel to go back to the point where you can select and print the other receipt, or select Cancel repeatedly until the Admin menu closes.

Fresha’s top tips

🟣 If you wish to enable or disable the printing option on your card terminal, contact our team who will be happy to assist.

Fresha's FAQs

Can I disable the card terminal receipt printer instead if I don’t want to produce receipts? 

If you no longer wish to print receipts from your Fresha card terminal, you can contact our team who will be happy to assist with disabling this function. 

If I disable receipt printing on my terminal, can I choose to still use this on some checkouts?

Disabling receipt printing on your terminal will apply to all card terminal sales however you can still print receipts after the sale, using a receipt printer.

What do I do if my card terminal doesn’t print any receipts? 

If the printing function on your Fresha card terminal stops working we recommend taking the following steps before reaching out to our team. From the main screen, open the receipt roll cover and: 

    • Remove any dust and scraps of paper.
    • Check for physical structures that could block the receipt roll in any way.
    • Check if there are any loose or broken parts. 

Why do my receipts have pink stripes on them? 

If your receipt paper has pink stripes, this means your paper roll is almost finished and will need replacing.

Which card terminal has a printer? 

Currently, the V400m and Fresha S1 card terminal models have an inbuilt printer. To upgrade to our newest model (Fresha S1), follow the steps to order a new terminal.

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