Solve terminal performance issues. Learn how to reboot your card terminal and get things running smoothly again.
This guide covers:
Getting started
Occasionally, your Fresha card terminal may require a restart if it has been on for an extended period or if you experience any lagging issues. You won’t need any prep to reboot your Fresha card terminal, but we recommend ensuring it is fully charged to guarantee enough power for the restart.
Rebooting a Fresha S1 card terminal
To reboot a S1 terminal:
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Press and hold the power button
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Tap on the Restart option.
Rebooting a V400m card terminal
To reboot a V400m terminal:
- On your terminal, press 1 followed by the green circle button.
- Access the Staff menu using the PIN code 1234 followed by the green circle button.
- Go to Power off.
- Tap Confirm to turn the terminal OFF.
- Press 1 followed by the green circle button to turn the card terminal ON.
FAQs
Q. What if my card terminal does not turn back on when I restart?
If you have enough battery charge on the Fresha card terminal, it should restart when you follow the rebooting steps. If your card terminal does not turn back on, reach out to us using our "Contact Us" form and our team will be happy to help.
Q. When should I reboot my card terminal?
There are several reasons to reboot your Fresha card terminal, such as when it lags or you are experiencing battery issues.