Rebooting a card terminal

Having a little trouble with your Fresha card terminal? Try rebooting to get things running smoothly again. We’ll guide you through the quick way to restart your card terminal. 

In this guide, we’ll cover: 

Fresha card terminals overview 

Fresha card terminals are a quick and easy payment method which allows you to accept in-store payments from clients who can choose to pay in a range of ways.

Sometimes you may find that your Fresha card terminal needs a little restart if it’s been switched on for a long time or if you start experiencing any lagging issues. Rebooting steps vary depending on the card terminal model you have:

  • S1 
  • V400m

Getting started 

You won’t need any prep to reboot your Fresha card terminal however we do recommend having this charged to ensure the terminal has enough power to restart. 

How to reboot a Fresha S1 card terminal 

  1. Press and hold the power button

  2. Tap on the Restart option. 

How to reboot a V400m card terminal

  1. On your terminal, press 1 followed by the green circle button.
  2. Access the Staff menu using the PIN code 1234 followed by the green circle button.
  3. Go to Power off.
  4. Tap Confirm to turn the terminal OFF.
  5. Press 1 followed by the green circle button to turn the card terminal ON.

Fresha FAQs

What if my card terminal does not turn back on when I restart? 

If you have enough battery charge on the Fresha card terminal, it should restart when you follow the rebooting steps. If your card terminal does not turn back on, reach out to our team for more support and assistance.

When should I reboot my card terminal? 

There are a few reasons why you may need to reboot your Fresha card terminal. This is usually good practice if you find that your terminal is lagging or has been switched on for a long time. Check out our troubleshooting guides if you think you may have a specific issue with your card terminal that cannot be resolved by restarting your device.

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