Keep everything connected and check your card terminals API/network regularly. Learn how to ensure your network connection is working.

This guide covers: 

• Getting started 
• Checking the API/network on a Fresha S1 card terminal
• Checking the API/network on a V400m card terminal
• Fresha FAQs

Getting started 

You can easily check the API/network on your Fresha card terminal without any preparation or needing access to your business account. The steps to check the API/network vary depending on your card terminal model (S1 or V400m).

Before hacking the API/Network on a card terminal we recommend:

• Having your terminal PIN codes to hand.

Checking the API/network on a Fresha S1 card terminal

To check the API/Network on a S1 terminal:

1. From the main screen, tap on Settings and select Diagnostics.

2. Tap on the PSP connection and continue to the next part.

3. Tap on Terminal API and continue to the next part.

4. Tap on Endpoints and continue to the next part.

Checking the API/network on a V400m card terminal

To check the API/Network on a V400m terminal:

1. From the main screen on your card terminal, access the Admin menu using the PIN code 5358 followed by the green circle button.
2. Go to Network and select Diagnostics.
3. Select Terminal API / Network.

FAQs

Q. What should I do if my screen says ‘Network type must be set up in Customer Area’ when trying to connect to the WiFi? 
If you’re presented with a ‘Network type must be set up in Customer Area’ message when trying to connect your Fresha card terminal to WiFi, try taking the following troubleshooting steps if you have a V400m model: 

1. Press 9 followed by the green circle button.
2. Enter PIN 5358 and go to Networks.
3. Head to your wireless settings and remove your existing WiFi network. If you have yet to connect to the WiFi network, you can skip to the next step.
4. Add your current WiFi network by pressing the + button.
5. Wait for your device to connect to the WiFi and press X repeatedly until it says Board terminal.
6. Press Board followed by Confirm.
7. Wait until the software has been fully updated. This can take up to 20 minutes to complete. 

If the error message persists, please contact our team using our Contact us form. Include a screenshot or video of the issue, and we will assist you further.

Q. What shall I do if my card terminal says ‘network disconnected’?
If a ‘network disconnected’ message appears on your Fresha card terminal, we recommend following the troubleshooting steps. If the message persists, report an issue with full details for our team to assist.