Enhance your business with quick, secure, and seamless in-store payments. Learn how to order your Fresha card terminal and improve the checkout experience for your clients.
This guide covers:
Getting started
After you submit a card terminal request, our team will review it and then send you an email with instructions to purchase your terminal.
Before ordering a Fresha card terminal:
- You will need to set up payment processing with Fresha.
Ordering a Fresha card terminal
To submit a card terminal request:
- Open Workspace settings, select Payments then Card terminal.
- Select Request Terminal.
- Enter the requested details about your business.
- Add your contact details and click Send request.
Fresha will review your request and send a confirmation email once approved.
Purchasing a Fresha card terminal
The approval confirmation email will include a payment link which can be used to purchase your card terminal.
- Open the approval email and click on the payment link or open Workspace settings, select Payments then Card terminal.
- Review your order summary and add your payment method.
- Add shipping details and click Pay now.
Once your payment has been processed, our team will package your card terminal and aim to deliver it within three working days. We’ll send you an email with a tracking link when your card terminal has been dispatched. You can track the status of your request under Card terminals in your account.
After receiving your card terminal, you’ll need to get this activated.
FAQs
Q. Where are Fresha terminals available to order?
Fresha card terminals are currently available in:
| Australia | Finland | Luxembourg | Spain |
| Austria | France | Netherlands | Sweden |
| Belgium | Germany | New Zealand | Switzerland |
| Canada | Greece | Malta | Romania |
| Croatia | Ireland | Norway | United Kingdom |
| Czech Republic | Italy | Poland | United States |
| Cyprus | Lithuania | Portugal | |
| Denmark | Liechtenstein | Singapore |
If your country isn't listed above, keep an eye out as we’re working on making our card terminal available in more countries and hope to have yours added soon.
Q. Can I order more than one card terminal for my business?
Yes, you can order multiple Fresha card terminals per location, allowing team members to check out multiple appointments simultaneously.
Q. Will the card terminal have my business logo on it?
No, Fresha card terminals come with the Fresha logo to create a cohesive checkout experience.
Q. Is there a monthly fee for Fresha card terminals?
There are no monthly rental fees. Aside from the initial cost to purchase a card terminal, you’ll only need to pay a low transaction fee.
Q. Do I need to set up anything in my business before ordering a card terminal?
Fresha’s card terminals are fully integrated with your business account. Ensure you can connect to WiFi or use a mobile hotspot, as the terminal must be connected to the internet.
Q. Can I cancel my terminal request if I no longer want one?
When you receive an approval email, you can either purchase the terminal through the provided link or cancel by discarding the email. The request will expire automatically if not completed.
Q. Is a Fresha card terminal the same as an eftpos machine?
Yes, Fresha’s card terminal is classed as EFTPOS (Electronic Funds Transfer at Point of Sale) as it allows you to take payments from clients in-store for the appointments connected to your Fresha account.
Q. What should I do if my Fresha card terminal battery won’t charge and keeps losing power?
If you find your terminal needs frequent charging, we'd recommend rebooting the device, Performing a hard reset and charging the terminal for at least 30 minutes. If the issue persists, contact us via our Contact us form, using your registered email, and our support team will assist you promptly.