In order to process and collect payments through Fresha, Adyen is required to verify your identity and bank account details - this process is known as KYC (Know Your Customer).
As part of the verification procedure, specific documentation is necessary to verify your account, such as:
Important to know
- Uploading these documents through our system is part of a standard payment processing requirement in line with the International financial regulations and AML (Anti Money-Laundering) laws and legislation. Click here to learn more about this.
- The account holder needs to provide the required information and verify their account within 42 days.
- Verifying your account can take up to two business days, provided that you've submitted the required documentation - you’ll receive an email confirming your account has been verified. If it is beyond 48 hours, and your account has not been verified, reach out to us via our Contact us form. Our team will promptly investigate the matter, identifying any documents that may have encountered verification issues, along with the corresponding reasons.
- You can collect payments while waiting to have your account verified, however, funds will be automatically released as soon as your account has been verified successfully - this is called a transfer.
PRO TIP: To ensure your account will be successfully verified within two working days, there must be a perfect match between the proof of ID and the proof of banking or company registration documents, otherwise, your application will be rejected by Adyen. For example, if John Smith has a bank account in John Smith’s name, they should provide a bank statement in that exact name which is John Smith not Jonathan Smith.
NOTE: If you have a Fresha terminal assigned to your account, and you wish to change the account holder name (from company to personal name or personal name to company) please reach out to us via our Contact us form to unassign it. Once your account has successfully verified, we will re-assign the terminal back to your account.