{[{name}]}

{[{description}]}

Take manual charges on a card terminal

Use your Fresha card terminal to quickly take one-off payments from clients in-store. We'll walk you through how to manually enter a total amount before taking payment.

In this guide, we'll cover: 

Getting started 

Before being able to use a Fresha card terminal, you must set up payment processing for your business. Ensure you're using Fresha's latest card terminal model that supports manual charge or learn how to upgrade to the Fresha S1. 

Enable manual charge 

To enable manual charge on your card terminal:

  1. Head to Payments and scroll down to Card Terminals.
  2. Click on the three dots next to the relevant active card terminal
  3. Select Manual charge.
  4. Click Enable from the pop-up outlining the payment processing fees
  5. The manual charge feature will automatically activate on your card terminal. 

NOTE: You can disable manual charge for your card terminal at any time by following the same steps. Just head to Payments and use the three dots next to the relevant card terminal to select Disable manual charge.

Take manual charge using your card terminal

Manual charges will always be recognised as walk-in appointments with no specified service attached. To manually enter the total amount before taking payment using your card terminal: 

  1. Tap the purple Payment button on your card terminal home screen. 
  2. Enter the amount you want to charge your client and tap Continue
  3. Take payment from the client when prompted to Present card.
  4. Allow the card terminal to process the payment and generate a receipt.
  5. Once Approved, take the receipt and tap Continue.

NOTE:

  • All manual charge transactions, including tips, will appear as a Card payment under the business owner's account activity in your wallet and other areas of your business account such as reports. The transaction details will be a walk-in with a Misc service.
  • Standard payment processing fees plus an authorisation fee will apply when using manual charge. Learn more about fees here

FAQs

Q. What should I do if there is no payment button on my card terminal?

If the payment button is not visible on the home screen of your card terminal or if you see an error message labeled “Bypass AID prio,” perform a hard reset of your device. This will restore the payment button, allowing you to proceed with manual transactions.


Q. Is there a limit to the amount I can take using manual charge?

There's no limit to the amount you can manually enter before taking payment using manual charge on your card terminal.


Q. Does my terminal know which client the manual charge is for?

No. All manual charge transactions are added as Walk-ins so your card terminal will not associate this with a specific client. 


Q. Does the terminal know what service the manual charge is for?

No. Your card terminal will not associate a manual change with any of your services as the transaction will be set as Misc service.


Q. Can tips taken through manual charge be allocated to a team member?

All manual charge transactions, including tips, are assigned to the business owner, meaning tracking or assigning tips and sales to individual team members is not possible.


Q. Can anyone take payment using manual charge?

Anyone with payment processing activated and an S1 Fresha card terminal can enable and use the manual charge feature. 


Q. Where can I find an invoice for using manual charge? 

Your monthly invoices will display the manual transaction fee. You can also view this as a Manual card charge under your business wallet.


Q. What is the fee for using manual charge?

A standard payment processing fee plus an authorisation fee will apply when using manual charge. This will appear as a Manual charge fee under your business wallet account activity. Find the pricing for all of Fresha's paid features, including fees on our website.


Q. How do I refund a payment that was taken as a manual charge?

To refund a transaction made through manual charge, head to Payments under the Sales tab and locate the transaction using the invoice number, date or time, amount, and last 4 digits of the card used. Click on the Ref to open the transaction and select Actions and Refund items.

Was this article helpful?

Can’t find your answer?

Get in touch and we’ll get back to you as soon as we can.

Contact us