Improve your business’s performance with data-driven decisions. We’ll run you through the reporting tools available with Insights. 

In this guide, we’ll cover: 

Getting started

Track performance across all major areas of your business using Fresha’s reporting tool, available at two levels: 

  • Fresha’s standard reporting - Free access to powerful core reporting with valuable data.
  • Insights - Available as an optional paid feature to explore sharable data in a new way with advanced features, tools, and premium reports.


Enhance your reports with a set of game-changing features. Upgrading to Insights unlocks the ability to extract meaningful insights in a new way. 

Insights is available in select countries - keep an eye on your notifications as we expand this across more locations.

What’s included in Insights

Insights allows you to: 

Upgrading to Insights

Insights is available as an optional paid feature with a monthly subscription fee, based on the total number of active team members within your business. Follow these steps to sign up to Insights: 

  1. Head to Add-ons.
  2. Under Insights, click on View.
  3. From the sign-up page, click Continue.
  4. Click Continue from the Insights sign-up page.
  5. Review your payment method and total monthly cost. You can click Change to update the payment card.
  6. Click Enable to activate this add-on.
  7. Select Done once Insights is enabled to start exploring.

NOTE: Anyone with Account setup permissions for your business account can sign up for Insights.

TOP TIP: You can try out Insights with our 14-day free trial to access game-changing features like premium and custom reports.

Cancel your Insights subscription

To cancel your Insights subscription or free trial:

  1. Head to Add-ons.
  2. Under Insights, click Manage.
  3. Click Options and select Disable add-on.
  4. Click Disable now to confirm your cancellation. 

NOTE: You can keep using your Insights reports until the end of the current billing month when your subscription ends. You can renew your subscription at any time by following the same steps.

Fresha’s FAQs 

Q. How much does Insights cost? 

Insights is available on a monthly subscription. Find the pricing for all of Fresha's paid features, including Insights on our website.

Q. Where is Insights available?

Insights is currently only available in certain countries. You can check out the list of places that support Fresha Insights here.

Q. Can I still access old Fresha reports? 

You can still access old reports using the link at the top of the reports page, for a limited time. After this period, all of your old reports can be found under the Standard reports tab and will remain free for all Fresha users. 

Q. How long does it take for reports to refresh with new data?

It can take from 20 minutes to 1 hour for data in each dashboard and report to refresh. You can find a timestamp for when the data was last updated at the top of each page.

Q. How do I access Insights?

Anyone with Account setup permissions for your business account can sign up for Insights. Just head to your Reports page and upgrade for access to more powerful tools and reports at a monthly fee. 

Q. How is the Insights subscription calculated?

The Insights subscription fee is determined by the total count of active team members within your business account (excluding deleted and archived team members).

    • When you onboard new team members, they will be included in the upcoming billing cycle.
    • When you delete or archive team members, they will not be included in the upcoming billing cycle.

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