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I’m having trouble accessing my account, what should I do?

If you're having trouble logging into Fresha or accessing some of its features, there are a few things we’d recommend checking:

1. Check your internet connection

Internet connection speeds can vary depending on your location, service provider, and connected equipment. Try conducting a wifi speed test by clicking here.

If you’re having any issues with your internet connection, please reach out directly to your service provider.

2. Delete your cookies

A cookie is a small file we store on your computer or device that lets us know who you are next time you log in. On most internet browsers you can delete your cookies by going to Tools or History.

3. Restart your browser

Once you've cleared your cookies, close your browser, reopen it and try logging into your account again. 

4. Update your operating system

We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX. 

Click here to check which browsers we support.

5. Try another device

If there’s an issue with your Wi-Fi, it’s worth trying to access your Fresha account using your mobile data. To do this, go to your phone settings, disable your Wi-Fi connection, go back to your calendar and click refresh. 

6. Contact us

If you've tried all of the above and you're still having trouble, get in touch with us at hello@fresha.com with the following information:

  • As much detail as you can about the issue.
  • Screenshots of any error messages you get.
  • Which operating system and browser you're using (e.g. Internet Explorer, Firefox, Chrome, Safari).
  • What you've done so far to fix the issue.

As soon as we have this information, our Partner Support team will be able to look into this further for you.

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