Not working as expected? Troubleshoot

We know how important it is to have the calendar up and running and we're committed to providing the most reliable service possible.

Whilst we have a great track record, like any advanced system, occasionally something may go wrong. If you're having trouble connecting to Fresha or experiencing speed related issues, there are several steps you can take to troubleshoot the situation. 

This article will guide you through the steps you can take to ensure you experience the best loading times possible:

  1. Double check your internet connection
  2. Jump onto your mobile using 4G
  3. Check your OS and Browser are up-to-date
  4. Avoid constant refreshing
  5. Clear your browsing history
  6. Get in touch 

1. Double check your internet connection

Internet connection speeds depend on several variables: your location, your service provider, and your connected equipment. 

If you're reading this article, chances are you're already connected to the internet but sometimes not all websites are affected equally as there may be an issue with the local broadband provider:

1. Check to see if other websites are affected

2. Make sure you're using the latest version of Chrome

3. Conduct a wifi speed test (click here)

Typically, you can expect to see maximum download speeds in the 180 Mbps–390 Mbps range, with upload speeds much slower.



2. Jump onto your mobile using 4G

Should there be an issue with the local internet provider, you should still be able to access your Fresha partner account using your 4G mobile phone data. 

1. Go to your mobile phone settings

2. Disable your Wi-Fi connection

3. Enable your Cellular Data

4. Going back to your Fresha calendar and refreshing 


3. Check your OS and Browser are up-to-date

We use the latest technology so it's important you do too.

See the exact OS version and browsers we do and do not support, click here. 

In short:

We always recommend the latest version of Chrome or Safari


4. Avoid constant refreshing

Repeativiely clicking the refresh button can cause bottlenecks in your bandwidth so we'd recommend closing any other browser that might be using up bandwidth, like youtube, and refresh your Fresha calendar after a couple of minutes. 


5. Clear your browsing history

Clearing your browsing history is the fastest way to speed up your experience. 

From your Chrome browser:

1. Click the three dots in the very top right-hand corner for "More Options"

2. Click "History"

3. Click "History" again on the pop-up menu

4. On the right-hand side, select Clear Browsing History and adjust the filter to "All Time".

5. If you'd like, you can de-select "Passwords" and "Autofill" so you are not logged out of your favorite websites

6. Select "Clear Data"

This process should visibly speed up your loading times. 


6. Get in touch

If you've tried all of the above and you've waited 5 minutes to see if the issue does not resolve itself, please contact us at hello@fresha.com including the following:

  • Describe the issue: is it a particular section, how long as it be going on
  • Attach a screenshot: this will help us see what you can see 
  • Let us know which country you're in: this will help us pinpoint the cause

All of this information will allow us quickly and effectively identify the issue, meaning we can rapidly resolve the issue.  


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