How do client notifications work?

Notifications help you stay in touch with your clients and keep them updated about their appointments. Using short, informative messages sent via email, SMS text* and push notifications via the Fresha app**, you can make sure your clients have all the information they’ll need in the lead up to their appointment. What’s more? They’re proven to reduce client no-shows by up to 30%.

Our client notifications include the following features:

  • Automated notifications to save you time and effort contacting clients
  • Standardised notification templates with smart features
  • Smart delivery technology to maximize the reach of notifications**
  • Notifications for manual as well as online bookings
  • Support for multiple languages

NOTE: The notifications you can send are determined by your country and account type. The notifications a client can receive are determined by the preferences configured in their Fresha account settings and/or Client Profile.


*SMS text notifications are only available in supported countries. Click here to find out more.

**Smart delivery and push notifications are only available with Fresha Plus.

Click here to find out how to manage your client notifications.


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