How do I process payments?

Fresha Payment processing is currently available in the following countries. If your country isn't listed just yet, please keep checking in with us as we're constantly working on adding new countries.

To start processing payments, simply follow the steps outlined below or skip to payment options:

  1. Go Sales and select New sale
  2. If you haven’t already done so, you will need to add or create a client profile to check out an appointment using Fresha payments. It’s a good idea to make sure the correct client profile has been selected.
  3. Once there you can check out appointments and build a cart of Products, Services, Memberships, and Vouchers for the client.
  4. Use the search bar, filters, and calendar (to check out only) to locate a client, item, team member, or service name and add it to your cart. You can create a client profile if they don’t already have one.
  5. Click on each item in the cart to edit it, remove it, assign it to a team member, and apply a discount. You can manually apply a discount by adjusting the price of the item.
  6. Once you’ve filled your cart and assigned it to a client, click Continue and Add a tip amount if the client would like to add one.
  7. Click continue to collect payment. You can accept a range of payment methods, including Self checkout, Card terminal, Cash, Voucher, or Split Payment. If you select Split payment, you will need to choose which payment methods the client would like to use.

NOTE: You can add service charges or surcharges to your online payments or invoices and adding them to the invoice at checkout.

Payment options

The payment options available to you when you get to checkout will vary depending on the type of Fresha account you have. 

Self checkout

Once you have set up payment processing, you can start processing payments for your services using self checkout link. Our cashless and contactless Self checkout link payment option is available to use for both online and offline bookings and is the easiest way to process your payments.

NOTE: We've updated the name of our Send link payment method to Self checkout to better reflect its functionality. 

Sending self checkout links to clients

To collect payment using a self-checkout link:

  1. Open the Calendar, select an appointment and click Checkout or raise a new sale. 
  2. Where needed, select a Tip and Continue to payment.
  3. Choose Self checkout as the payment method.
  4. Enter the client's first name, last name, and mobile number.
  5. Click Send link to send the client a text message with the payment link.
  6. Using the secure link, the client can enter their payment details.
  7. The payment will be processed and the client's card details will be saved for future bookings.

NOTE: A processing fee will apply to payments collected through self checkout. Check out our pricing page for information.

TOP TIP: You can set up a no-show and late cancellation policy to secure your client’s payment information beforehand. This helps protect your business and allows you to charge a fee for late cancellations or no-shows.

Charge card with online bookings

Once your client has added their card details to their Fresha profile (when setting up their Fresha account, choosing Self checkout, or making an online booking), a card icon will be visible on the bottom right-hand corner of the client's photo or avatar icon on your client list.

Once their appointment has been completed, their card will be visibly available as a payment option at checkout:

  1. When you get to the checkout, select the card linked to the client’s Fresha account.
  2. Apply any necessary changes to the sale, e.g add services, tips, or discounts. 
  3. Once updates have been applied, select Charge Card.       
  4. Payment will be taken from the card attached to the client’s account.
  5. You'll have the option to email or print the invoice for the client as proof of payment. 

NOTE: If you select Charge Card but the value of the appointment is greater than the original booking value, an authorisation code will be sent via text message to the client's registered mobile number. The client will need to read the code to you so you can type it in and authorise payment.

PRO TIP: Authorisation codes are also triggered if the booking is made Offline (by the salon) and the client would like to Self checkout and/or if the appointment is checked out a day in advance or a day later. We recommend checking out appointments as soon as they have been completed for payouts and reporting. 

NOTE: Once you've selected Charge card, DO NOT take a physical card payment again through a card terminal machine as this will result in the client being charged twice.

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