If your card terminal displays a Not connected, Network not connected or Disconnected message, try the below options:
Reboot the device
- Press 1 followed by the green button on your card terminal.
- Enter PIN 1234 for the Staff menu and press the green button.
- Go to Power off and press Turn off.
- Turn the card terminal on.
If this doesn’t work, try the below.
Check if the Wi-Fi router is connected correctly
Check that your Wi-Fi is working with other devices such as your phone or laptop. If the Wi-Fi router doesn’t work properly with a different device, get in touch with your internet provider to look into this further.
If the router is active but the card terminal is not connecting to the Wi-Fi, try the below.
Restart the Wi-Fi on the card terminal
- Press 1 followed by the green button on your card terminal.
- Enter PIN 1234 for the Staff menu and press the green button.
- Go to Network and then press Wi-Fi.
- Make sure that the Wi-Fi is enabled and select your desired Wi-Fi network.
- Enter the Wi-Fi password.
None of the above working?
If the above options are not solving the problem, get in touch so we can look into this.