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I’m having connection issues with my card terminal

If your card terminal displays a Not connected, Network not connected or Disconnected message, try the below options: 

Reboot the device

  1. Press 1 followed by the green button on your card terminal. 
  2. Enter PIN 1234 for the Staff menu and press the green button. 
  3. Go to Power off and press Turn off
    Power_Off_Terminal.jpg
  4. Turn the card terminal on.

If this doesn’t work, try the below. 

Check if the Wi-Fi router is connected correctly

Check that your Wi-Fi is working with other devices such as your phone or laptop. If the Wi-Fi router doesn’t work properly with a different device, get in touch with your internet provider to look into this further. 

If the router is active but the card terminal is not connecting to the Wi-Fi, try the below. 

Restart the Wi-Fi on the card terminal 

  1. Press 1 followed by the green button on your card terminal. 
  2. Enter PIN 1234 for the Staff menu and press the green button. 
  3. Go to Network and then press Wi-Fi. 
    Network_Icon.jpg
  4. Make sure that the Wi-Fi is enabled and select your desired Wi-Fi network. 
  5. Enter the Wi-Fi password. 

None of the above working?  

If the above options are not solving the problem, get in touch so we can look into this.

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