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How do I set up payment processing?

Who can use this feature?

Partner_icon.jpg Payment processing is available to Fresha Plus users only

locked_to_icon.jpg Enable Fresha Plus to process payments online and with a Fresha card terminal

Once you've published your online profile, you can start processing payments with our powerful payment processing solution.

Getting started

  1. Head to Card processing and click on Start now
  2. Select Setup payment processing.
  3. Under Choose how to get paid, select which type of bank account you’ll be using to receive funds from clients paying through Fresha. We've provided detailed instructions for setting up payment processing based on the type of account you'll be using below:

choose_how_to_get_paid_screen.png


If the bank account is under a personal name

There are certain documents that are needed for us to be able to verify your account holder information and process your payments and payouts securely.

Step 1: Prepare information to submit

  • Bank account holder's personal details along with document copy - such as legal full name and birthday, along with a clear scan or photo of your bank account holder’s government-issued ID card, driver’s license, or passport (depending on your country).
  • Bank account number along with bank statement copy - account number which is held under the above account holder's name, along with a clear copy of a bank-issued document that includes the account number, account holder's full name, and official bank logo or name.

Step 2: Fill in your account holder information

Enter the information and supporting documents to securely verify the identity of your account holder. Make sure the details you enter match exactly with the bank account holder’s government-issued document copy that you submit.

You'll need to upload a clear scan or photo of your account holder’s government-issued ID card, driver's license, or passport (depending on your country). Make sure the ID copy matches exactly with the details entered above. See our guidelines for photo ID copies.

See our ID guidelines below:

Proof_of_ID_Fresha.jpg

Click here if you're having trouble uploading your ID. 

Step 3: Fill out your bank account information

Enter your bank account number to receive funds from clients paying through Fresha and upload a copy of your bank statement, clearly showing the account number, account holder name, and bank logo.

PRO TIP: The details in the bank statement must match the bank account holder information you supplied earlier.

See our bank statement guidelines below:

Proof_of_Bank_account_Fresha.jpg

Step 4: Set up no-show protection

In order to set a no-show policy, you must ask your clients to enter their card details when booking online. You can do this by enabling the toggle enable.png next to Require cards for online booking.

You can choose what kind of no-show policy you’d like to set for your clients, these range from 0% to a strict 100% no-show charge.

Screenshot_2021-04-28_at_15.13.39.png

Once completed, click Continue to submit your information. It can take up to 2 working days for your account information to be verified. 

As soon as your documents have been submitted, you can start processing payments right away. 


If the bank account is under a company name 

Step 1: Tell us about your business

Tell us if you own the whole business or if there are multiple shareholders. This will determine the details you’ll need to provide in the next few steps.

  • I own 100% of my business - you are the only shareholder and responsible for making decisions on behalf of the business. 
  • There are multiple shareholders - multiple people own more than 25% of the business each.

Step 2: Prepare information to submit 

You'll need to add the following details to securely verify the registered business, company representatives, and bank account details.

If you own 100% of the business, you'll need to provide the following:

  • Business details - such as the legal entity name, company registration number, and the business address
  • Company representative details - details of at least 1 company representative who has the right to make decisions and sign on behalf of the business, along with a proof of ID.
  • Bank account details - including a proof of bank copy that clearly shows the account number and sort code.

If there are multiple shareholders, you'll be asked to provide the following:

  • Business details - the legal entity name, company registration number, and the business address
  • Company representative details - details about each company representative that owns at least 25% of the business. You'll need to provide at least 1 shareholder or controller who can make decisions on behalf of the business and 1 signatory who has the right to sign documents on behalf of the business, with a copy of their ID. The shareholder can also be a controller and a signatory.
  • Bank account details - including a proof of bank copy which clearly shows the account number and sort code.

*Documents required for account verification can vary depending on the country.

Step 3: Add the business details

Enter information and supporting documents to securely verify the identity of your account holder. Make sure your business details exactly match your official company registration. You can search for your company details online here.

NOTE: If the address you've entered is the main business address where services are performed, don't forget to click the blue_tick.png. If it isn't, you'll need to add the principal place of business where services are performed.

Step 4: Add the company representative details

Enter personal details of your company's official representative or shareholder. The details must match the information listed in your official company registration.

You'll need to upload a clear scan or photo of your account holder’s government-issued ID card, driver's license, or passport (depending on your country). Make sure the ID copy matches exactly with the details entered above. See our guidelines for photo ID copies.

NOTE: If there are multiple shareholders, you'll need to provide at least 1 shareholder or controller and 1 signatory who has the right to sign documents on behalf of the business. Click Add a representative to do this, and don't forget to select their job title!

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Step 5: Fill out your bank account information

Enter your bank account number to receive funds from clients paying through Fresha and upload a copy of your bank statement, clearly showing the account number, account holder name, and bank logo.

PRO TIP: The details in the bank statement must match the bank account holder information you supplied earlier.

See our bank statement guidelines below:

Screenshot_2020-09-24_at_13.03.29.png

Step 6: Set up no-show protection

In order to set a no-show policy, you must ask your clients to enter their card details when booking online. You can do this by enabling the toggle enable.png next to Require cards for online booking.

You can choose what kind of no-show policy you’d like to set for your clients, these range from 0% to a strict 100% no-show charge.

Screenshot_2021-04-28_at_15.13.39.png

Once completed, click Continue to submit your information. It can take up to 2 working days for your account information to be verified. 

As soon as your documents have been submitted, you can start processing payments right away. 

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