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What notifications can I send to my clients?

There are 6 types of notifications that can be sent to your clients via SMS and/or email

New appointment
When an appointment is booked, a new appointment notification will be sent to the client confirming their booking was successful and confirming their appointment details:

  • Date
  • Time
  • Address
  • Directions
  • Reschedule
  • Cancel
  • Service & service price
  • Cancellation policy details

Upcoming appointment reminder
To make sure your clients don’t forget about their booking and reduce no-shows, you can send one or two reminders in advance of an upcoming appointment and can choose when you’d like them to be sent. 

Rescheduled appointment
If the start time of the appointment has changed, these notifications confirm to the client that their appointment has been rescheduled and provide a summary of the updated appointment details.

Thank you for visiting
Once an appointment has been completed and checked out, this notification is sent to the client thanking them for their custom while prompting them to review and rate your service. They can also leave a tip and will be provided with a copy of the sales invoice.

Cancelled appointment
When an appointment has been cancelled by you or the client, this notification will be sent to the client confirming the cancellation and providing them with a summary of the cancelled appointment information – including any late cancellation fees incurred according to your cancellation policy.

Did not show up
If a client has been marked as a ‘no-show’, these notifications will let the client know that they didn’t attend their appointment and provide a summary of any no-show fees incurred according to your cancellation policy. 

SMS client notifications

We currently support SMS client notifications in select countries. Please see our full list below: 

  • Australia* – SMS upcoming appointment reminder only
  • Canada* – SMS upcoming appointment reminder only
  • Europe – SMS upcoming appointment reminder only
  • India – SMS upcoming appointment reminder only
  • Ireland* – SMS upcoming appointment reminder only
  • New Zealand – SMS upcoming appointment reminder only
  • Singapore – SMS upcoming appointment reminder only
  • South Africa – SMS upcoming appointment reminder only
  • United States* – SMS enabled for all notifications
  • United Kingdom* – SMS upcoming appointment reminder only
  • United Arab Emirates* – SMS enabled for all notifications

* Unlimited SMS texts available to Fresha Plus members only

Click here for more information on managing your client notifications.

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