You can switch off no-show protection for specific clients if you don’t want them to be asked to confirm appointments with a payment card.
NOTE: This setting only applies to appointments booked manually by your staff.
- Go to Clients (or click the
icon) and select a client to view their Client profile. You can search them by name, email, or mobile number. - Click More options (or the
) and select Edit to display the Edit Client page. - Uncheck the Ask to confirm appointments with card box to switch off no-show protection.
- Click Save.
Override no-show protection for a specific manual appointment
You can switch off no-show protection for a specific manually booked appointment when adding the appointment to your calendar..
- Go to Calendar
, select Add New (or the 
icon), and create a New Appointment. - Slide the Ask client to confirm appointment with card toggle to switch off no-show protection for this appointment.
- Click Save.
