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How do I override no-show protection for specific clients and appointments?

You can switch off no-show protection for specific clients if you don’t want them to be asked to confirm appointments with a payment card. 

NOTE: This setting only applies to appointments booked manually by your staff.

  1. Go to Clients (or click the Screenshot_2020-10-02_at_12.48.31.png icon) and select a client to view their Client profile. You can search them by name, email, or phone number.
  2. Click More options (or the three_dots.png) and select Edit to display the Edit Client page.
  3. Uncheck the Ask to confirm appointments with card box to switch off no-show protection. 
  4. Click Save.

Override no-show protection for a specific manual appointment

You can switch off no-show protection for a specific manually booked appointment when adding the appointment to your calendar..

  1. Go to Calendar Screenshot_2020-10-06_at_14.49.54.png, select Add New (or the Screenshot_2020-09-21_at_15.12.33.png icon), and create a New Appointment.
  2. Slide the Ask client to confirm appointment with card toggle to switch off no-show protection for this appointment.
  3. Click Save.
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