{[{name}]}

{[{description}]}

How do I override no-show protection for specific clients and appointments?

You can switch off no-show protection for specific clients if you don’t want them to be asked to confirm appointments with a payment card. 

NOTE: This setting only applies to appointments booked manually by your staff.

  1. Go to Clients (or click the Screenshot_2020-10-02_at_12.48.31.png icon) and select a client to view their Client profile. You can search them by name, email, or phone number.
  2. Click More options (or the three_dots.png) and select Edit to display the Edit Client page.
  3. Uncheck the Ask to confirm appointments with card box to switch off no-show protection. 
  4. Click Save.

Override no-show protection for a specific manual appointment

You can switch off no-show protection for a specific manually booked appointment when adding the appointment to your calendar..

  1. Go to Calendar Screenshot_2020-10-06_at_14.49.54.png, select Add New (or the Screenshot_2020-09-21_at_15.12.33.png icon), and create a New Appointment.
  2. Slide the Ask client to confirm appointment with card toggle to switch off no-show protection for this appointment.
  3. Click Save.

Was this article helpful?

Can’t find your answer?

Get in touch and we’ll get back to you as soon as we can.

Contact us