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How do I manage client notifications?

We’ve created automatic client notifications to help save you time when contacting your clients. To review and personalise your client messaging, simply follow the steps below:

1. Go to Client Messages and select Settings.

2. Choose which notification type you want to make changes to.

3. Review and update the settings for the notification.

PRO TIP: Use the Important info box for any additional information you think the client might need, for example, a link to a questionnaire new clients need to complete before arriving at their appointment. This field is limited to 500 characters.

NOTE: You can preview and test your client notification by clicking the … icon and entering a phone number or address.

4. Save changes.

PRO TIP: Most notification emails show the price of booked services by default. You can hide this by clicking the blue tick next to Display service prices.

NOTE: Configuration options may differ according to the notification type and format, your account type, and your country.


Enable or disable client notifications for all manual bookings

Client notifications for manual bookings are enabled by default. To disable these: 

  1. Go to Client Messages and select Settings.    
  2. Click on the three_dots.png next to Notification messages to Enable or Disable notifications.

PRO TIP: Under the heading Notification messages, you’ll see a list of notification types, each accompanied by a status button. The status label tells you whether the notification type is enabled or disabled for manual bookings. 


Enable or disable specific client notifications for manual bookings

  1. Go to Client Messages and select Settings.  
  2. Under Notification messages, click the notification type you want to configure.
  3. Use the Enable for manually booked appointments radio button to enable or disable the notification.
  4. Click Save.

Adjust client notification preferences for individual clients

You can choose which message types – email, SMS text, neither or both (where available) – individual clients receive via the Edit Client page: 

  1. Go to Clients and select or search a client to view their profile. 
  2. Click the … icon next to Client profile and select Edit to make changes to their profile.
  3. Adjust their client notification preferences under the Send notifications by dropdown and click Save.

PRO TIP: You can also set a new client’s notification preferences on the Edit Client page when creating their profile for the first time.

NOTE: Push notification settings are controlled by each client in their Settings on their Fresha account. 


Review your sent client notifications

To review your sent client notifications: 

  1. Go to Client Messages and click on Messages Log.
  2. Browse the table to find the notification you want to review. Alternatively, enter a client name, email address, or booking reference in the Search field and the table will automatically show matching results.
  3. In the Message column, click the subject line of the notification you want to review.
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