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How do I create a consultation form?

Who can use this feature?

Partner_icon.jpg Consultation forms are available to Fresha Plus users only

locked_to_icon.jpg Enable Fresha Plus to start sending consultation forms to your clients

Consultation forms are an important part of many businesses' operating processes and allow you to gather any client details you need before an appointment takes place. Our consultation forms have fully customisable sections, can be accessed on any device, and will be stored on the client profile once completed. 

To help you during COVID-19, we’ve created a template that you can edit and use straight away to keep your business and clients safe.

NOTE: Consultation forms are exclusive to Fresha Plus users. To learn more about Fresha Plus, click here.

To create a consultation form, follow these simple steps:

  1. Go to Consultation forms Screenshot_2020-11-17_at_14.49.34.png and select Create Form add_new.png.
  2. Click on Add your first section and choose which type of section you’d like to add. For Client details, tick the blue_tick.png next to the details you’d like your clients to provide. For Custom sections, you can create your own questions and choose your own answer type. Click here for more information on how to create a custom section for your consultation form.
  3. Once confirmed, click Add.
  4. Once you’re happy with the sections you’ve created, click Next step.
  5. Give your consultation form a name and choose when to Ask the client to complete the form from the drop-down.
  6. Choose which service(s) the consultation form applies to. This means whenever a client books any of these services, they will be asked to complete this consultation form. Click Edit to see a full list of the services available and select the blue_tick.png next to the services the form will apply to.
  7. Under Signatures, use the sliding scale enable.png to enable or disable a client or staff member signature requirement. For now, clients will need to type their full name into the Client signature box when consenting to the information outlined in the form. Client signatures will be coming in one of our future updates.
  8. Click Save to confirm settings.
  9. After one final preview of your consultation form in the Builder view, click Next step to finish making changes. 
  10. Once created, your form will remain inactive. When you select Activate now, click blue_tick.png next to Send consultation form for upcoming appointments to apply your consultation form to appointments that have already been booked.

Client details are predefined and the questions cannot be amended but you can make changes to the section title and add a description with any extra information you’d like to include.

NOTE: The Client details section of your consultation forms will be filled in automatically using the personal data that has been saved under the client’s profile.

PRO TIP: To delete, duplicate or rearrange the order of your questions, click on the question you’d like to edit and select the Screenshot_2020-11-19_at_15.41.31.png to duplicate, the Screenshot_2020-11-19_at_15.38.38.png to delete or the Screenshot_2020-11-19_at_15.41.50.pngarrows to move it up or down. Click Screenshot_2020-11-10_at_11.19.16.png to confirm changes.

NOTE: To delete, duplicate, edit or rearrange the order of the sections you’ve created, click Screenshot_2020-10-27_at_13.32.42.png next to the section you’d like to edit and choose which change you’d like to make from the drop-down.

To learn how to view completed consultation forms, click here. 

Click here to find out how to create a COVID-19 consultation form.

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