How do I track client no-shows?

To accurately track client no-shows, you’ll need to make sure you’re updating the status of every appointment in your calendar.

To track client no-shows:

  1. Go to Sales and click on Appointments.
  2. Under Appointments, click on Month to date to select a time period.
  3. Click on to filter by location, staff member, and channel.
  4. Use the search bar to find a specific reference or client.
  5. Once you’ve applied your filters, click on the to export your data as a PDF, Excel, or CSV and refine it by no-show or cancelled status.

PRO TIP: If you’ve signed up to Fresha Plus, you can set up a no-show and late cancellation policy, that requires clients to secure their appointments with a payment card. This means you can set a cancellation policy and charge a fee when clients cancel late or don’t show up.

NOTE: You can see how many times a client has not shown up for an appointment on their client card and when creating a new appointment.

Was this article helpful?

Can’t find your answer?

Get in touch and we’ll get back to you as soon as we can.

Contact us