Client reviews are an important part of your business’ success story and have the power to influence clients booking decisions and strengthen your credibility.
Send a review request
We'll automatically send a review request to clients as soon as their appointment has been checked out. Just make sure you have Thank You notifications enabled.
Alternatively, your clients can do the following:
- Go to the Fresha app and select Appointments to view their Past appointments.
- Click on the appointment they’d like to review.
- They'll be asked to leave a 5-star rating as well as any additional feedback they might have about your services.
- Click Submit my review to confirm.
NOTE: Only clients who have made and completed a booking with your business can leave a rating or review.
Find out your review rating
Any reviews that are left by your clients will be displayed on your Fresha marketplace profile.
For a full list of reviews and ratings left by your clients:
- Go to Online bookings and select Client reviews. Reviews will be displayed in the order they have been submitted, with the most recent review or rating displayed at the top.
- Use the filter to select a specific rating type and status for the reviews you’d like to review.
- Click on the Appointment reference number of each rating and review to see which services the client has received.
PRO TIP: Clients can see each of the reviews they’ve left for the services they’ve received under the Past appointments section of My appointments.
Remove or update a review
Clients have up to 30 days after their appointment has taken place to remove or update a review.
To remove or update a review, the client can do the following:
- Go to the Fresha app and select My appointments to view Past appointments.
- Choose which appointment they’d like to make changes to.
- Click on next to the review and select Edit review or Remove review:
- Edit review - make changes to your rating and comment and click Continue to confirm.
- Remove review - Click Remove to permanently delete the review.
NOTE: Partners cannot remove or update reviews left by their clients.