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How do I update my billing details and payment method?

Your billing details must be always up to date as we’ll use these when processing your monthly invoices and charging you for any one-off payments, such as blast campaigns and automatic top-ups.

Update your billing details

  1. Head to Billing details and invoices under Business settings.
  2. Click Edit billing details
  3. Update your contact details and Tax/VAT number and click Save.

Update your payment method

From your Wallet

  1. Open your Wallet and select Payment methods.
  2. Click on the three dots next to your current card details and select Update.
  3. Enter your new card details and click Apply.

From your Business Settings

  1. Head to Billing details and invoices under Business settings
  2. Click Manage payment details to open your wallet.
  3. Click on the three dots next to your current card details and select Update.
  4. Enter your new card details and click Apply.

NOTE: Payment methods cannot be removed once added to your account however, they can be updated at any time. 

If you are experiencing issues adding your billing details, reach out to Fresha via the contact us form, using your registered email, and provide us with the following details so we can look into it further:

  • cardholder name
  • card type (Visa, Mastercard, AMEX, etc)
  • last 4 digits only of the card you’d like to use (do not share your CVV)
  • the name of the bank the card is registered with

NOTE:

  • Never share your full card number, CVV, or image of your payment card when contacting us with your billing details.
  • It’s important to make sure your billing details are always up to date as we’ll use these when processing your monthly invoices and charging you for any one-off payments, such as blast campaigns and automatic top-ups.

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