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How do I create a deal?

Fresha’s new Deals tool allows you to create flexible promotions for your clients. You can now create and share discount codes with your clients to use when booking online or during checkout. Treat your loyal clients with seasonal offers, or attract new clients with a one-off code.

You can set a specific start and end date, a limited number of uses, list services and items it can be applied to, and at which business locations the promotion applies. 

 

How do I create a promotion?

Deal FAQs for businesses

Deal FAQs for customers

 

How do I create a promotion?

Go to Promote and select Deals

  1. Click Create a deal.
  2. Choose a promotion name and add a description if you wish. 
  3. Next, choose which items (services, products, memberships or vouchers) your promotion can apply to. Click Edit next to each category and tick or untick the items included. For longer lists, you can also use the search bar to search for items by name.
  4. If you need to limit the promotion by date, add an End date. This promotion will only be applied to appointments booked between the start and end date. Choose ‘Ongoing’ for promotions without a set end date. 
  5. Now choose how much to discount your items. You can reduce the price by a fixed amount by entering a number and the currency symbol, or by a percentage with a number and %. This discount will apply to each item in the sale.
  6. Use the toggles to set limits for your promotion. You can Limit to one use per client and Set the total amount of times it can be used by turning on Limit total number of uses and entering a maximum number of uses. You can also set a Minimum amount a client must spend before qualifying.
  7. Choose how clients can engage with this promotion. Select Enable promotion at Point of Sale to manually add the promotion during checkout. Select Enable discount code and create a code in the textbox so that clients can enter the code when booking services or buying products online. Both options can be selected if you wish. We recommend creating a discount code that’s easy to remember, such as 20OFF or SALE20. You can use up to 20 letters or numbers.
  8. Finally, if you have more than one business location, you can select which locations the promotion can be used in. 
  9. On the confirmation page, you’ll see a short summary of the details of your promotion. If you choose to share a discount code, click Send a campaign to promote the offer via email or text message, or Copy the discount code to post on social networks.

 

Deal FAQs for businesses

How do I edit a promotion? 

  1. Go to Promote and select Deals
  2. Click the three dots next to the promotion, or the Options button on Deals overview page, and click Edit.
  3. From here, you can also duplicate the offer, deactivate it or archive it. There are also options to send a marketing campaign or copy the discount code. 

How do I apply promotions during checkout?

Follow this guide to apply an existing promotion or discount. 

How do I measure the success of a promotion?

  1. Go to Promote and select Deals
  2. Click on an existing promotion and it will display a summary of your promotion performance, which includes:
  • Total sales
  • Promotions applied
  • Total clients

Explore how all of your Deals are performing in your Discounts Summary in the Reports section.

Can clients use more than one promotion at a time?

Clients can only use one promotion or discount per item, and the larger discounted rate will apply. For example, if a service is already reduced to half price, clients  cannot apply a further 10% discount code or promotion on top of this. However, clients could use a 10% promotion code on other non-discounted items in their booking or cart.

Deal FAQs for customers

How do I use a promotion code during online booking?

First, choose a service, staff member and date as normal. You’ll then have the option to apply a promotion code to your booking before confirming the appointment. Simply enter the code in the promotion code box and click Apply. The full price will then be discounted and displayed before you click Confirm.

Why isn’t my promotion code working?

There are several reasons why a code may not apply while booking online. A promotion code must be valid for the dates you’re looking for, and for the services or items you’re buying. The code may have a minimum purchase amount or be limited to a certain number of uses. You may have already used a code that’s limited to one-time use. Your selected items may already have a higher discount applied. Or you may have made an error in typing out the code. Reach out to the business you are booking with for more information. 

Can I use more than one promotion at a time?

You can only use one promotion or discount per item, and the larger discounted rate will apply. For example, if a service is already reduced to half price, you cannot not apply a further 10% discount code or promotion on top of this. However, you could claim a 10% promotion code on other non-discounted items in your booking or cart. 



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