Feature ideas

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46
votes
Answered

Client Chat Conversations - Reply to Notifications

46
votes

Two way conversations - reply to messages - instant chat - adhoc messages - Allow us to sent a text message or email to the client from the client list. This would allow us to communicate with the client with out them having our personal email or mobile number. (Separate to Marketing and Promotions)

Manage client replies to automated SMS and Emails / Manually send ad-hoc messages

9 comments

  • Official comment

    Messaging clients directly from the system is a great idea! We can definitely see how this will help with centralizing communications. 

    In the meantime, if you're looking to reduce the number of messages you're receiving from your clients, here are a couple of suggestions:

    •  Enable Online Bookings. Encouraging clients to self-service will instantly reduce the amount they need to contact you. 
    • Set your preferences. Your online availability depends on the working hours you set up under "Staff" and the preferences you've chosen under "Online Booking">"Settings"
    • Use No-Show Protection. This feature does the work for you and will reduce the number of no-shows and late cancellations!
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  • We use to be able to send messages from the client information, unfortunately it would come from our personal number. But since the update on the client information, I am no longer able to send a message by pressing and holding the clients mobile number.

    Is there a way that I haven't figured out yet?

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  • Hey Jammie :) 

    If you click on the appointment, click the client's name then click the three grey dots next to the name, you'll see the option to Call the client.

    We'll see if we can add an option to text the client directly from there too. 

     
    Hope this helps! 
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  • ♥️♥️♥️♥️♥️♥️This option would be amazing!! Most people in 2018 prefer texting over a phone call. Time is so precious and valuable. Texting eliminates all the extra niceties required by phone for a guest. Saves them time. Less friction is good.

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  • Would be wonderful!!!

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  • Yes please

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  • +1 - also what is the upgrade that our account need for people to manage their bookings

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  • I am sure that previously, when confirming an appointment, a client could reply "Y" or "N". This is now not happening. Have I done something wrong in the setup?

     

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  • Client confirmation would be great! As well as being able to take a deposit auto or manually

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