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9
votes
Answered

The option to switch off the clients ability to cancel

9
votes

the option to turn off the ability for clients to cancel their appointments! 

 

since this feature has been active ive lost 7 clients that i would see every two weeks due to them cancelling late at night and not being able to have that one on one personal interaction! 

for some this feature may work great but unfortantly it doesn't for me and it would be nice as a customer to have the option! 

2 comments

  • Yes I would love this! I hate that people can just more and cancel their appts, I know there is a time limit but would also like to turn this feature off!

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  • Thanks for the feedback, Tylar-ann, 🙂

    Our idea behind online bookings is to save you as much time as possible. We've found that generally, most clients love the flexibility of managing their own bookings which in turn builds loyalty.

    Clients can cancel/reschedule their appointment (as long as it's within your cancellation policy) and you're notified via email so you don't have to worry about answering the phone while you're with another client. You can always call the client to reschedule if the new time doesn't work for you.

    Another thing you could do is leave a note under the "Important Info" section on your Online Booking>>Settings page, advising clients to call if they need to reschedule/cancel.

    We've found that up to 48hrs is a fair amount of notice for the client and the business for a cancellation period, but if you'd like to see this extended, create a post here on the Community and we'll track votes for it. 👍

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