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Manage booking/client cancellation timing


I understand fresha wants to make the client experive easy but can we please take away the manage booking on emails and texts! I'm sick of clients trying to cancel and rebook then whining they can't get in. This also causes alot of scheduling and rostering problems. Cancellation time can we please have an option that the client has to contact us, this agin creates scheduling and rostering problems by allowing someone to re arrange their appointment. We came back to Fresha on a promise it would be better then what we changed to but this is ridiculous.

1 comment

  • Thanks for the feedback, Amanda. 🙂

    Our idea behind online bookings is to save you as much time as possible. We've found that generally, most clients love the flexibility of managing their own bookings which in turn builds loyalty.

    Clients can cancel/reschedule their appointment (as long as it's within your cancellation policy) and you're notified via email so you don't have to worry about answering the phone while you're with another client. You can always call the client to reschedule if the new time doesn't work for you.

    Another thing you could do is leave a note under the "Important Info" section on your Online Booking>>Settings page, advising clients to call if they need to reschedule.

    We've found that up to 48hrs is a fair amount of notice for the client and the business for a cancellation period, but if you'd like to see this extended, create a post here on the Community and we'll track votes for it. 👍

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