New notification feedback
New notification alerts feedback
Let me list some of the reasons why.....
-Clients are getting multiple notifications from different #'s... they think they got hacked and are getting spam.
-Up to 6 notifications per appointment.... but can get up to 12 if we have their email as well as text numbers on file.
-Detailed Invoices with how much client has spent. Which also shows it there was a price increase from original booking
-Can NO longer customize text reminder. We had a link in our last txt message that allowed clients to call us directly to cancel or reschedule appointments.
-Notifications sent for no shows..... Clients offended if noted as a no show.
-Clients receiving notification messages of appointment confirmation at 3:48am for appointments that were booked the previous day at 6:48pm
-Can not Opt out of specific notifications like before!! Our clients only want Reminder notifications
-Clients who only want text message notifications are still getting email notifications as well. (We have manually removed ALL email addresses from our client files)
-Having to got back to manually calling clients since this update has been made
11 comments
I definitely agree that I would like the ability to customize the messages back. We found that half of our clients thought that the number the reminder came from was our business number and would reply to it to cancel (but of course we never got it), so we customized all of our texts to start with a huge **DO NOT REPLY HERE** message. We also included our cancellation policy in the text and now we can't. I would like to be able to customize the text again.
Some Clients complaining that they not getting SMS reminder just by email. That causes no show because not every client checking their email. Clients which getting reminder complained that reminder comes much delayed, not 24 hours.
Now I am not getting emails when clients book online......
I need to be able to customise my notifications, and I really liked having the option to preview changes before saving, rather than having to 'send test' to see what my notifications looked like. It was better (for me) the way the messages and notifications were set up before (I thought it was great before). And when changes were initially rolled out, not having the option to enable or disable individual notifications was horrible! My clients don't want to be inundated with irrelevant emails. So thank you for adding the enable/disable option again so quickly.
they just updated that we can disable certain notifications that we dont want or turn off the service price. But again, that's really annoying. i have many customers contacting us since they can view the invoice, and that's not necessary. we already provide them the receipt with info on it. Fresha invoice is not updated with correct amount sometimes. this causes too much confusion for customers. the text notification is not customized too. Please fix and bring back the old one.
My clients are getting notifications that a deep tissue massage lasts 1h and 10 min! This 10 min is our processing time, and with this new update it is now showing up as the actual massage time for the client. How is this possible? Please fix this, I had to actually do a massage for 70 min for the price of 60 min because this is what the notification sent! Also, the clients are getting notifications way too late. I just had a client with a booking at 18:30, and he got the reminder email at 18:15 for the same day. Please fix this!
We need the ability to customise notifications back.
We put in a lot of work to make our notifications as rich and informative for our customers as possible and included;
All incredibly useful - especially the links to leave a review - and now all gone without any warning. This was really important functionality, and very useful information for our clients. please allow us to customise our notifications again.
Could you please update us on the time frame of bringing back the ability to customize text messages again?
Yes, we need to be able to customize all of the text message, the important info that we can change only shows in emails that our clients don't want or check. The standard message that shows is not very nicely worded. Would also be nice to be able to choose to send only by text instead of email as the preferred way to communicate with our clients.
Hey Folks,
SMS notifications are now standardized and cannot be edited. Just like if you were to book a restaurant, order takeout, book a taxi, etc. the majority of notifications today are standardized.
We found most partners were using their custom text to give clients information that we now provide automatically: links to directions, information about cancellations etc. Now, this info is part of our templates or covered by other functionality, such as No-Show Protection. 🙌
It’s far easier to enable the No-Show Protection than to describe a cancellation policy you can’t enforce in a custom text field that clients may not even read.
Please note, you can still edit email notifications using the 'Important Info' box under Client Messages>>Settings. 😉