Prices do not need to be included, some services are taloured to each client on checkout. You're just opening up a can of worms for someone to complain.
The older system worked perfectly fine, allow an option to turn silly options off!
And maybe perhaps in the future you could try beta testing with customers before rolling out such changes.
Had to turn off all notifications because of this complete cluster!
Edit - 25-01-20
So it appears Fresha have taken heed and added an option to Display service prices on email.
This helps us but we don't need times stated either.
Edit - 01-02-20
We still need the option for who the message is sent to. Some of our customers have Mrs as the 1st name, as the firstname is required when creating an client and some customers do not like to be refered as their christian name (people huh!)
I agree wih you, we had the same problem. Now without any notification :/
See my post about this and vote on it please.
Becky, saw it after I posted this thread and upvoted.
Agree. Every time I move an appointment up or down by 5 minutes, my clients get a notification. Ridiculous. Why would anyone code notifications function without individual booleans on/off per message type. Lazy. Or just poor coding skills
We are having problems too!! .. it's sending incorrect SMS messages to our clients when they have multiple services with different staff members within the 1 appointment. If this doesn't change we will be looking to move to a better platform
1) most of our clients who are set to receive SMS reminders, have not been receiving them ever since the upgrade
2) clients that have multiple bookings with different staff members have been getting the wrong SMS reminder time EX. 10am for hair cut 11am for nail. They only received the 11am for nails.
3) we DO NOT like the prices shown on the reminder notification. All prices set in the system are starting points and it will cause confusion and upset if their bill is more then they received in the message.
Intermittent Clients that were not notified, unable to edit SMS text for messages. Every time I move an appointment up or down by 5 minutes, my clients get a notification.
Actually like the new message options but need to program in more flexibility to make it user friendly for both owners and clients.
Our clients are also only getting their reminders intermittently :( :( Also we need the ability back to customize the texts! Our clients reply to the automated text message alllll the time to cancel, so we used to customize the info to say **DO NOT REPLY HERE** but now we can't :( We also liked to include our cancellation policy into our text and now can not.
I BELIEVE THERE ARE TWO KINDS OF BOOKINGS: MANUAL AND ONLINE
I BELIEVE THE https://partners.fresha.com/notifications/settings PAGE ONLY EFFECTS MANUAL BOOKINGS. MEANING ANY BOOKINGS MADE ONLINE ARE STILL THROWING "RESCHEDULE" NOTIFICATION FOR EVERY MINOR CHANGE.
GIVE US ACCESS TO MANAGE NOTIFICATIONS FOR ONLINE BOOKING AND MANUAL BOOKINGS.
Agreed. The new notification system is awkward. I can’t seem to tailor the message like I did in the old system? It’s not personal anymore. And the included prices caught my clients off-guard because I never quite complex work at the booking stage. I also have all clients listed to -only- receive notifications through email but they are all getting SMS as well? Confused and inefficient.
We need the ability to customise notifications back.
We put in a lot of work to make our notifications as rich and informative for our customers as possible and included;
All incredibly useful - especially the links to leave a review - and now all gone without any warning. This was really important functionality, and very useful information for our clients. please allow us to customise our notifications again.
Yes, I need to be able to customize the texts like before. The generic texts now are confusing people and I am still getting phone calls. Please change it back.
Thanks Fresha for the updates, however we really need you to either add an automatic “do not reply here” to all texts or else allow us to customize the message again so that we can add it. We are having SO many clients try to contact us now at that number to cancel or reschedule and we of course aren’t getting the text, leading to booking issues and confusion.
We've added the option to notify your client about rescheduled appointments. You'll get a pop-up before the change is made asking if you'd like to notify the client or not. 😉
We've also added the option to either hide or display prices on email notifications. You'll find this under Client Messages>>Settings.
In terms of responding to text messages - we work with a couple of telecommunication providers to ensure SMS reminders always function. This means that reminders do not always come from the same number, thus they cannot be replied to. To counteract this, we've added a 'Do not reply' tag to these notifications. 🙌
As for reviews - we've added a link to leave a review on your Fresha page in the 'Thank You' emails. The more reviews you have, the higher your business will rank in searches on the Fresha Marketplace and on Google. 😍
Really appreciate all of your feedback. We'll keep tracking votes and comments and will do what we can to improve these features. ✨