Clients responding to SMS
Clients are responding to the SMS phone number thinking it's coming from my phone or that I've changed my number. Especially my older clients. They're replying to it saying "oh sorry I have to cancel" instead of contacting me directly, which means I am not getting them and instead being no-showed when I could have filled the appointment. Automatic messages should have a "DO NOT REPLY" and/or "Automated message" tag attached. When I had the option to change message info I had included, "for changes, contact ×××-×××-××××" but of course that is now removed from the recent changes in SMS. There needs to be some sort of indication to clients that its not a real person messaging them, they are getting confused and its hurting my business.
Nicole Williamson shared this idea