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13
votes
Answered

No-Show Protection automatically activated for repeat bookings

13
votes

I have always asked clients about a repeat booking at checkout but then I lose my no show protection by doing so. My only alternative at the moment is to tell people its online booking only so you have to book yourself in ( which doesnt sound great customer service or sound like I want their repeat business) surely if they have entered their card details and accepted the cancellation policy on their 1st booking then thats that, they know of the policy  ( its not pick and choose when the policy is valid) 

4 comments

  • I agree. This feature would be helpful when trying to re-book clients prior to them leaving. This is the best way to build a returning client base. We shouldn't have to send clients back to the app, and wait for them to forget to book. The card should simply be attached to their profile.

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  • Yes it is the only proven way to fill your books! 90% of my clients pre-book so I will continue to do so and try to figure a way around it until Fresha fixes it.

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  • Completely agree this would be a massive help

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  • Nicola,

    Thanks for the suggestion. We'll keep tracking votes for it. 👍

    For now, if you have manually-booked appointments, you can enable the No-Show Protection for these bookings here. The client will receive a notification prompting them to confirm their appointment by adding their card details. See this article for more details: Managing No-Shows & Cancellations ✨

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