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Aftercare and preparation emails to be sent after certain bookings are made



It would be super helpful and efficient if there was a option to send automatic 'how to prepare' and 'aftercare' emails after new clients book in certain treatments. For example we offer a lot of body contouring/sculpting treatments, where we need the clients to come to the appointment prepared for better results, (these instructions are not relevant for every treatment for me to include it in the email templates we have now) 

e.g: Drinking 1.5 litres of water before and not having any caffeine on the day. We usually call the client or send them a manual email.

Also, after we have checked them out, for a email explaining the basic aftercare to be sent would save us a lot of time and paper. 

I think if there was a edible template, in which we could set triggers for, it would help any professional who needs their client to follow aftercare or be better prepared for their appointments :) 


  • Official comment

    Thanks to everyone who voted for this idea - this feature is now live! 

    Check out our guide on how to add after-care notes to services booked.

    Guidelines prior to coming in can be added as free text to consultation forms when a service is booked!

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  • editable*

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  • Sanna Mushtaq,

    Love this idea - thanks for the suggestion. We'll keep tracking votes for it. 👍

    The user ideas section is a great place to leave an idea and have the community vote. We also track these internally from emails we receive regarding features which we add to the total tally. 

    Appreciate that we aren't always replying within the community as we are primarily working closely with each partner to bring out all requested features. Drop us an email at hello@fresha.com anytime if you find we haven't replied here. 😉

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  • Brilliant idea , would also help insurance if we had a way to check that clients had read the after care .

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  • This is great! Especially the aftercare advice. After the client checks out it is sent via email, versus having to print it to give to them after each visit. Looking forward to this feature. 

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