Feature ideas

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19
votes
Answered

Monthly fee instead of percentage on each booking service.

19
votes
Is there anyway you charge monthly fee to get options of Fresha plus instead of charging the fee on each booking service. I pay both merchant and Fresha plus which is a lot for our small shop. I don’t want to switch to another service provider, and my merchant charges me a really good rate that make Fresha plus costs much more. This would be really helpful to have monthly fee to have Fresha plus and you can do merchant charge optional.

6 comments

  • Ya I just got billed a $560 bill for setting up the fresha marketing so I could message my clients after the COVID shutdown to let them know I'm working. Then I get hit with new client bookings and online booking fees. This Fresha was so nice for what you get for free but now I have to leave this platform cuz this is outrageous..

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  • Totally! This is too much. We have to pay both ends. I would say monthly fee is better than this. Whoever wants to get their merchant is good for them.

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  • I totally agree. I have to pay both fees as well. Also is anyone struggling to succesfully charge their no show fees? Most of the time I get errors for insufficient funds or bank declines. I am actually surprised when I can succesfully charge a no show fee to a customer. I love Fresha but I'm contemplating turning off Fresha Pay because the costs are high and I can usually never get my no show fees. 

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  • Thinking the same here. I use almost 100% my Poynt of sale ( which is cheaper in the long run)

    I was till now unsuccessful to collect any of the no shows.

    A deposit option would help in this situation. But for now I start to return my clients to manually book them and not refer them to book online ( for every  new client we pay too)

     

    So atm i try to use the minimum as much as possible

     

     

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  • We are considering upgrading to Fresha Plus in order to utilise the SMS system, reminders and blast messaging. We don't want to allow online booking at all. This being the case, how are we charged for the facility?

    There is very little information online and no option to directly speak with a rep from Fresha. Fresha your input here would be helpful. Thank you.

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  • Hey folks,

    Thanks for the feedback! We're listening and taking action. We hear you on the no-shows - it can be frustrating when a client's card has insufficient funds. We're currently working on a deposits feature which will help with this. We'll do our best to get this rolled out ASAP. 💪

    As for the booking fee - we're the only salon software without a subscription, so our pricing is different from what you might be used to. We're working on a revamp of our help centre to better explain our fees but, in essence, a small % fee applies whenever a client books online, or confirms with a card, or pays using our payment feature.

    Fresha Plus is designed to pay for itself by eliminating external fees and bringing clients back with marketing campaigns. You can find an overview of the features and pricing here: fresha.com/pricing ✨  

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