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To-way SMS Surveys

1
votes

For some business, it's important to gather feedback and monitor their Customer Experience to act proactively for any issues in the Customer Journey. It's a competitive world. Business owners need to run their business smarter.

One of the ways to do that is to send post-visit SMS texts. Where a timed text(30/1h after the visit) sent to the customer where it's asked to answer a few questions and to rate the service.
The results then collected in the dashboard and data calculated into Net Promoter Score

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