Feature ideas

Share and vote for new feature ideas!




i have had Clients leave star rating but no reviews. Is there a way of seeing who has left a rating? I’ve dropped to a 4.5 and I’ve no way of seeing who or why? This could have a big impact, as I always go by ratings when I purchase. Without a way of replying to these ratings or reviews how are we able to manage this feedback.

i think this is really important moving forward - I able to see reviews on all other platforms but this one  





  • Official comment

    As part of your Fresha upgrade, you can a capture client ratings after the appointment has been completed.

    You now also have a dedicated report to view who has left you a review and for which appointment.

    See the ⭐ icon from the main menu on the calendar to view your ratings.

    There are also written reviews available from the same reporting section. 🌟

    Comment actions Permalink
  • Hi Rachel, thanks for posting! Yes, we plan on adding a new section for reviews. 

    For the time being, you can just email us at hello@fresha.com to request your ratings breakdown :) 

    Comment actions Permalink
  • My client did a review in front of me today and we thought she selected 5 stars then all of a sudden the page went onto submit all by itself and only rated 1 star in the end? This has given me a lower rating now, is there a way she can do it again please? Can she be contacted to do it via yourselves to authenticate legitimacy if needs be?

    Comment actions Permalink

Can’t find your answer?

Get in touch and we’ll get back to you as soon as we can.

Contact us