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17
votes
Answered

Merge fresha clients

17
votes

This is a situation that needs to be sorted, as you can’t merge them!.

 

7 comments

  • Yes this is very much needed!! We can’t merge them or edit them. So if a client makes a mistake in their phone or email (which happens more than it should) then we are just SOL until the next time they come in and then we have to go through a whole lesson on how to use the app, taking up a lot extra time. Please fix.

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  • Yeah, I got plenty of duplicates here coming from Fresha and I can't merge them.

    It's a big problem, especially when I work on reports since data is not accurate at all.

    Please Fix it ASAP.

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  • Clients don't have the will, inclination or need to merge their multiple Fresha accounts, and it's frustrating having these duplicate accounts on our side. It would therefore be useful to be able to merge them from our side, and a notification goes to the client saying which of their email addresses is being used by Fresha.

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  • Hey Folks 👋

    Clients with Fresha profiles cannot be merged currently but I've forwarded your concerns to our product development team. For now, if the client has multiple Fresha profiles, they would need to reach out to us through hello@fresha.com and request the removal of their Fresha profile using the email they want to be removed ❤️

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  • I have used this program from the beginning. Since moving to Fresha and merging clients. I have been following comments and voting on this issue. It really needs to be resolved. I have A LOT of duplicates. I agree with all the above comments. This is a HUGE problem. Clients don't have the will, inclination or need to merge their multiple Fresha accounts, and it's frustrating having these duplicate accounts on our side. People do not have the time to contact hello fresha to fix the situation. Its really not an issue for them. It is an issue for those of us that are your clients and use this program daily. Which overall I love it. BUT...

    It's a big problem, especially when I work on reports since data is not accurate at all.

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  • Totally agree, this is a huge problem for me. I have some clients that somehow have 4 different emails and use a different one to book so history and sales isn't accurate. I also list active vouchers for each client in their notes and it's too hard to do across multiple files. Please do something about this.

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  • Hi Everyone, 

    Merging Fresha Profiles is still not possible. We appreciate that the same client may create multiple accounts, but they can't be merged as they may contain a lot of sensitive data such as a credit card, and merging two completely separate clients would be a breach of data. We will look at some solutions where the client can merge their own accounts together and pick their main account. For now, we recommend asking your clients who have duplicated their account with another email to reach out to us at hello@fresha.com asking us to remove one or another profile. 

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