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Verify your identity

 Below, you'll discover the guidelines and requirements for providing proof of identification:

Accepted proof of ID

Accepted Proof of ID worldwide

The proof of identity can be any of the following:

  • Passport - your picture, details, and machine-readable zone clearly visible.
  • ID card - both the front and back, and save them to separate files.
  • Driving license - both the front and back, and save them to separate files.

Accepted Proof of ID in certain countries

Proof of ID requirements

The photo ID must meet all the following criteria:

  • Be issued in the name of the bank account holder added to Fresha or shareholders who have 25% or more of the shares or voting rights
  • Be non-expired
  • Be a physical photo ID document, not digital.
  • Have separate files for front and back of the ID document (only when providing an ID card or driver's license).
  • Be a full color, cropped, and straightened image.
  • Be a photo of the physical photo ID document. We do not accept a screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.

The uploaded document must meet the following file format and size requirements:

  • Formats - JPEG, JPG, PNG, or PDF (maximum 1 file).
  • Size for PDFs - minimum 1 KB, maximum 4 MB.
  • Size for other formats - minimum 100 KB, maximum 4 MB.

NOTE: In case of a legal name change (marriagedivorce or other reasons), please email us at hello@fresha.com, and provide us with official documents to support your name change such as marriage certificatedivorce papers or your new birth certificate.

Documents not accepted

We do not accept documents that are:

  • Screenshot of a photo, a photo pasted on another document, a photo of a screen, or a photo of a printout.
  • Scanned.
  • Caducada.
  • Broken or damaged.
  • Dirty, illegible, or with a watermark.
  • Blurry or overexposed.
  • Black and white.
  • Multiple sides or documents in the same file.
  • Uncropped with a background.
  • Overcropped or cut off.
  • Angled, rotated, sideways, or upside down.
  • Travel document that is not an actual passport, ID card or driving license.

See our ID guidelines below:

 

 

 

 

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