How do I track client cancellations and no-shows?

To accurately track client cancellations and no-shows, you’ll need to make sure you’re updating the status of every appointment in your calendar.

To track client cancellations:

  1. Go to Sales and select Appointments.
  2. Click on Month to date to select a time period.
  3. Filter by location, staff member, and channel.
  4. Use the search bar to find a specific reference or client.
  5. Once you’ve applied your filters, click on the arrow to export your data as a PDF, Excel, or CSV and refine it by no-show or cancelled status.

PRO TIP: If you’ve signed up for Fresha payments, you can set up upfront payments or capture card details, that requires clients to pay a % of their booking up front or confirm with a payment card. This means you can keep the upfront fee or charge a fee when clients cancel late or don’t show up.

NOTE: You can see how many times a client has not shown up for an appointment on their client card and when creating a new appointment.

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