If your marketplace profile is offline, your clients will be unable to book an appointment with you via the Fresha marketplace, Reserve with Google, or any booking links on your website and social pages. If you haven't disabled your marketplace profile, there are a number of reasons why it may be showing as offline, and a few things we'd recommend checking:
- Check that your services are bookable online
- Check that the team has working hours
- Review your closed dates
- Review your Online booking settings to see how far in advance your clients can book
- Check that your profile is listed as online
If your marketplace profile is still showing as offline, please get in touch at hello@fresha.com and we can look into this further for you.