Why are my appointments or clients missing?

If you're logged in to your account but can’t see your appointments, clients, or services, there are a couple of things we’d recommend checking:

  • Check your email - If you have more than one Fresha account or someone else has used your device to log in, double-check the email you’re using is correct. You can check which email you are currently using under your profile Settings.
  • Check your browser - You might be using a web browser or operating system that is no longer supported. It’s worth making sure the browser you’re using is supported and your operating system is up-to-date. Click here for more information about what browsers we support.

If you’re still having trouble accessing your appointments and contacts, get in touch at hello@fresha.com with your full name, business name, and any emails you might have used and we can look into this further for you.

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