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How do I report an issue with my card terminal?

If you encounter any problems with your card terminal, we recommend checking our handy card terminal troubleshooting guide. 

If the issue persists, follow these steps to report your issue: 

  1. Log into your Fresha account. 
  2. Go to the Payments tab.
  3. Click on the three dots next to the terminal you are experiencing issues with.
  4. Select Report issue.
  5. A window will appear with a preset email that contains your terminal serial number

NOTE: To ensure a prompt resolution, please provide us with as many details as possible regarding your issue. Make sure to include a video showcasing the terminal's screen and illustrating the specific problem you are encountering

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