If you encounter any problems with your card terminal, we recommend checking our handy card terminal troubleshooting guide.
If the issue persists, follow these steps to report your issue:
- Log into your Fresha account.
- Go to the Payments tab.
- Click on the three dots next to the terminal you are experiencing issues with.
- Select Report issue.
- A window will appear with a preset email that contains your terminal serial number.
NOTE: To ensure a prompt resolution, please provide us with as many details as possible regarding your issue. Make sure to include a video showcasing the terminal's screen and illustrating the specific problem you are encountering.