When are thank-you messages sent?

Fresha will send an automated Thank-you message when an appointment is checked out and marked as Completed, provided that:

  • Client notification messages are enabled.
  • It hasn’t been more than 24 hours since the appointment time.
  • It’s not a future appointment (below the red line in the calendar or anytime in the future).

NOTE: If the client has an outstanding balance (partially paid invoice) they will still receive the Thank-you message.

To enable notifications: 

  1. Head to Client notifications and click on your Settings. 
  2. Select Thank-you for visiting from the list of client messages.
  3. Click the Screenshot_2020-10-21_at_22.45.49.png to Enable thank-you messages.
  4. Choose whether you’d like to display service prices and include an invoice link.
  5. Customise the Important info window if there’s anything else you’d like to add to the message. If you have added an Aftercare description to a service, it will be included in the thank you email that is sent to clients once their appointment has been checked out.
  6. Save changes

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