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What automated messages can I send to clients?

Automated messages help you engage with your clients and keep them updated about their appointments. They can be sent via text message, email and in-app notifications via the Fresha app, and are proven to increase client engagement, reducing no-shows by up to 30%.

Fresha gives partners a monthly text balance quota based on their account activity to support sending automated messages by text. Automated messages sent by email and in-app notifications are free of charge. Your text balance can also be topped up as required. Read more about Auto top-ups here.

Our automated messages include the following features:

  • 24/7 automated support in contacting clients
  • Standardised templates with smart features
  • Can be used for manual and online bookings
  • Support for multiple languages

There are 7 types of automated messages that can be sent to your clients:

New appointment

When an appointment is booked, a new appointment notification will be sent to the client confirming the booking and any appointment details. These include:

  • Date
  • Time
  • Address
  • Directions
  • Service & service price (the price can be hidden if you choose)
  • Cancellation policy details

A link is also provided for the client to manage the booking by rescheduling or cancelling, if required.

Upcoming appointment reminder

You can send up to 3 reminders in advance of an upcoming appointment and can choose when you’d like them to be sent to ensure your clients don’t forget about their booking and reduce no-shows. Click here to find out more.

Rescheduled appointment

If the start time of the appointment has changed, these notifications confirm to the client that their appointment has been rescheduled and provides a summary of the updated appointment details.

Cancelled appointment

When an appointment has been cancelled by you or the client, this notification will be sent to the client confirming the cancellation and providing them with a summary of the cancelled appointment information – including any late cancellation fees incurred according to your cancellation policy.

Did not show up

If a client has been marked as a ‘no-show’, these notifications will let the client know that they didn’t attend their appointment and provide a summary of any no-show fees incurred according to your cancellation policy. 

Thank you for visiting

Once an appointment has been completed and checked out, this notification is sent to the client thanking them for visiting your business and will prompt them to review and rate your service. They can also leave a tip and will be provided with a copy of the sales invoice. In the email version of this automated message, your clients will receive any aftercare information you specify in the service menu.

Thank you for tipping

If the client chooses to tip after their appointment has been completed, this notification will automatically be sent to clients thanking them for doing so.

NOTE: The notifications a client can receive are determined by the preferences selected in their Fresha account settings and/or their Client profile.

NOTE: The monthly text balance quota is applied to countries with paid features.

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